Getting Started Guide

Quick start

Here's the fastest path from signup to your first inspection:

1

Create your account

Sign up at app.lodgecheck.app with your email. Your 7-day trial gives you full access — no credit card needed.

2

Add your property

Tap Properties → Add property. Enter the name and address. LodgeCheck adds default rooms (living room, kitchen, bedroom, bathroom…) automatically.

3

Create a stay

Tap Stays → New stay. Enter the guest name, dates and (optionally) their email and booking reference.

4

Run the check-in inspection

Open the stay, tap Start check-in inspection. Walk through each room and capture photos. Tap Next Room until done, then tap Complete Inspection.

5

Send the report to your guest

Tap Send report. The guest receives an email with a secure link to their condition report. When they open it, the time is logged automatically.

Properties

A property is the base record for each of your listings. Each property has its own set of rooms, and all stays and inspections are linked to a property.

Default rooms

When you create a property, LodgeCheck adds these rooms automatically:

Entrance / Hallway
Living Room
Kitchen
Master Bedroom
Bathroom
Outdoor / Deck

You can add, rename or remove rooms from the property settings to match your actual layout.

Cover photo

Add a cover photo to help identify the property at a glance. This appears on the property card and can appear on branded reports.

Tip: If your property has unusual spaces (e.g. a pool, cinema room, boat shed), add them as custom rooms so inspectors know to check them.

Stays

A stay represents a guest booking at a property. It links a check-in inspection and a check-out inspection, and carries a unique report link that can be shared with the guest.

Stay status

Upcoming — stay created, no inspection yet
Checked in — check-in inspection complete
Checked out — check-out inspection complete
Complete — report sent to guest

Booking reference

Optionally enter the Airbnb or platform booking reference. This appears on the guest report and is useful for cross-referencing platform claims.

Inspections

Each stay has a check-in and check-out inspection. The workflow is the same for both — you work through the property room by room.

During an inspection

Tap Start inspection from the stay detail page
Select the current room from the room list
Take photos — the camera uses GPS and timestamps each shot automatically
Flag any damage using the damage toggle
Move to the next room and repeat
Set the overall condition rating (Excellent / Good / Fair / Poor)
Add any notes, then tap Complete inspection

Photo tips

Photograph every surface that could be damaged — walls, floors, furniture, fittings
Take wide shots first, then close-ups of anything notable
In good lighting — poor lighting makes photos harder to compare later
At check-out, photograph the same angles as check-in so comparisons are clear

GPS tip: The app captures your GPS coordinates with each photo. For this to work, allow location access when prompted. If GPS is off, photos still save — just without coordinates.

Flagging damage

During a check-out inspection, you can toggle the "New damage" flag on individual photos. These photos are highlighted in the guest report and shown first in the before/after comparison.

Reports

Every stay has a unique, shareable report link. The report shows the guest all inspection photos, condition ratings and any flagged damage.

Sending a report

Tap Send report from the stay detail page. If the guest's email was entered on the stay, it pre-fills. The guest receives a professionally formatted email with a button to view their report.

Acknowledgement tracking

The first time the guest opens the report link, LodgeCheck logs the date, time and IP address. This creates a tamper-proof record showing the guest was aware of the property's condition — critical evidence if a dispute arises later.

Before & after comparison

When both a check-in and check-out inspection are complete, the report shows a side-by-side comparison for each room. Damage-flagged photos are highlighted.

Best practice: Send the report link at check-in (showing the property condition the guest is accepting) and again at check-out. Getting two acknowledgements makes disputes much easier to resolve.

Team access

On Host Pro and Manager plans, you can add representatives — cleaners, caretakers, co-hosts — who can run inspections on your behalf.

What representatives can do

Log in and see properties and stays assigned to your account
Run check-in and check-out inspections
Upload and flag photos

What representatives cannot do

See billing or subscription details
Change property settings or rooms
Delete inspections or stays
Access reports from other guests
Send emails to guests

Add a representative via Settings → Team. They'll receive a welcome email with their login credentials.

Plans comparison

Feature	Starter $29/mo	Host Pro $69/mo	Manager $119/mo
Properties	3	15	Unlimited
Stays & inspections	✓ Unlimited	✓ Unlimited	✓ Unlimited
GPS photo capture	✓	✓	✓
Guest report links	✓	✓	✓
Acknowledgement tracking	✓	✓	✓
Before & after comparison	—	✓	✓
Representative access	—	✓	✓
Custom branding	—	—	✓
CSV export	—	—	✓

All paid plans can also be billed yearly — saving the equivalent of one month.

FAQ

Does LodgeCheck work without internet?

The app works offline — you can take photos without signal. When connectivity returns, everything syncs automatically.

Can I use LodgeCheck on my phone without downloading anything?

Yes. Open lodgecheck.app in your mobile browser and tap Add to Home Screen. It installs as a PWA and works like a native app.

What happens to my data if I cancel?

Your data remains accessible on the Starter plan. If you close your account entirely, we delete all data within 30 days — after you've had a chance to export.

Can I add more rooms to a property after creating it?

Yes. Go to the property settings and tap Manage rooms to add, rename or reorder rooms at any time.

How do I run an inspection as a cleaner?

Your host adds you as a representative. You'll get a welcome email with login details. Once logged in, you'll see all properties and can start inspections from the Stays tab.

Can guests dispute the report?

The report is a documentation tool, not a legal judgement. Guests can contact the host directly with concerns. The acknowledgement log simply records that they viewed the report.

Getting started with LodgeCheck