We're a small Australian team and we respond to every message personally — usually within one business day.
Log in to the app, go to Properties and tap the + button. Enter a name and address — LodgeCheck adds default rooms for you. You can customise them in the property settings.
Make sure you've allowed location access for LodgeCheck in your phone's settings. On iOS: Settings → Safari → Location → Allow. On Android: Settings → Apps → Browser → Permissions → Location. Photos still save without GPS — they just won't have coordinates attached.
Check the guest's email address on the stay is correct. Ask the guest to check spam. If delivery is still failing, the report link can be shared directly — find it in the stay details and copy the link manually.
Go to Settings → Billing in the app and tap Manage subscription. You'll be taken to the Stripe customer portal where you can cancel. You keep access until the end of the current billing period.
We don't offer refunds for unused portions of billing periods. If you have an exceptional circumstance, email us at support@lodgecheck.app and we'll review it.
On the login screen, tap Forgot password and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
You need a Host Pro or Manager plan. Go to Settings → Team and tap Add team member. Enter their name and email — they'll get a welcome email with their login credentials.